CUSTOMER SERVICE FOR CALL CENTRES
Why This Workshop?
Kick your customer service up a notch! In this highly engaging session, call centre agents and team leaders learn how serve every customer with an exceptional level of service. They learn how to connect with people over the telephone, listen empathetically, understand callers' needs and resolve issues in a way that makes the customer feel valued.
You Will Learn How to:
- Employ the 2 key customer satisfiers
- Use a 5-step approach in every customer interaction
- Question, probe, listen and problem-solve with each customer
- Work with difficult and angry customers
- Avoid the 3 major customer service pitfalls
- Stay grounded and keep a positive attitude under stress
- Deal successfully with different customer styles
For a full list of workshops, click on the tab Training Workshops.